Legal notice
LEGAL NOTICE
LEGAL NOTICE
I. This website is published by Shavest And Co , whose registered office is 9 Rue DES COLONNES, 75002 PARIS 2, FRANCE
SIRET number: 94940887600017
The publication director is Shavest And Co.
HOSTING
Shopify Inc., 126 York St., Ottawa, Ontario, K1N 5T5, Canada.
II. For any information or advice, you can contact us directly:
- Online, via our contact page.
III. Shavest And Co makes every effort to offer its users the best browsing experience
possible as well as complete and relevant information. In case you notice any
inappropriate or illegal content, we invite you to report it to us at the following address:
support@tryshavest.com
IV. We remind you that our general terms and conditions of sale are accessible at
at any time during your browsing at the bottom of each page of our Site, by clicking on the
link “General Terms and Conditions of Sale” or the link “Legal Notice”
GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE
CONSUMER CLIENT
Article 1 – GENERAL PROVISIONS – SCOPE OF APPLICATION
1.1 These General Terms and Conditions of Sale (“the Terms and Conditions”) determine the rights and obligations of the parties within the framework of the online sale of Products offered by the company Shavest And Co (“the Company”).
1.2 Any Order placed on the website Shavest implies prior and unrestricted acceptance of these General Terms and Conditions of Sale, which are subject to French law. These Terms and Conditions are therefore an integral part of the Contract between the Client and the Company. They are fully enforceable against the Client who declares having read and accepted them, without restriction or reservation, before placing the Order.
1.3 These General Terms and Conditions of Sale apply to any Order placed by a natural person of legal age acting as a consumer. The Client therefore certifies that they are a natural person over 18 years old, acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity. They acknowledge having full capacity to commit when placing an Order and undertake to provide truthful information regarding their identity.
1.4 EXCLUSION: Persons acting as professionals are expressly excluded from the scope of these General Terms and Conditions of Sale, that is to say natural or legal persons, public or private, acting for purposes within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity, including if they act on behalf of or for another professional.
Professionals wishing to place an Order with the Company are invited to contact us directly.
1.5 The Terms and Conditions of Sale applicable to each Order are those in effect on the date of payment or the first payment in case of multiple payments) of the order. The Company reserves the right to modify them at any time by publishing a new version on its website. These Terms and Conditions of Sale can be viewed on the Company's website at the following address: www.tryshavest.com and are downloadable in pdf format.
Article 2 – CONCLUSION OF THE ONLINE CONTRACT
2.1. Order placement process
To purchase one or more Products on the site, the Customer selects each Product and adds it to their cart. Once their selection is complete, they must confirm their cart to proceed to the Order (1st click)
At this stage, the Customer is redirected to a page containing:
A summary of the selected Products, the corresponding prices, the terms, and delivery fees. It is then their responsibility to check and possibly correct the contents of their cart.
These Terms and Conditions of Sale. It is their responsibility to read them carefully before validating the entire Order.
This validation of the Order after verifying the cart and reading the Terms and Conditions of Sale (2nd click) constitutes the conclusion of the Contract and the Customer acknowledges that the 2nd click creates a payment obligation on their part.
The Customer is then redirected to the payment page. They can choose between the different payment methods offered and proceed with payment of their Order.
After validating their Order and making payment, the Customer receives, at the email address provided to create their account, a confirmation message from the Company. This message contains, in pdf format:
The summary of their order (Selected Products, prices, terms, and delivery fees);
The precise identification of Shavest And Co and its activity;
The Order number;
The terms, conditions, and withdrawal form;
These Terms and Conditions of Sale in pdf format.
If the Order confirmation is not received, the Customer is advised to contact the Company via the contact form on the website.
The Customer then receives a purchase invoice sent electronically, which the Customer expressly accepts.
It is strongly advised that the Customer keep this confirmation message and the purchase invoice also sent in electronic format as these documents can be used as proof of the Contract.
2.2 Cases of refusal to validate the Order by the Company
The Company reserves the right to refuse your Order for any legitimate reason, including for example:
Order not compliant with the Terms and Conditions of Sale;
Quantities ordered not corresponding to normal use by a consumer Customer;
Non-payment of a previous Order or ongoing dispute concerning a previous Order;
Suspicion of fraud on the Order (supported by a set of consistent indicators).
Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY
3.1 Product Specifications
The essential characteristics of the goods and their respective prices are made available to the Customer on the Company's websites, as well as, where applicable, information on product use.
Although the Company reasonably ensures that the Specifications are accurate, these Specifications, subject to certain exceptions such as pricing information, are provided by the Company's suppliers. Consequently, the Company disclaims all responsibility for any errors that may be contained in the Specifications.
The Specifications are presented in detail and in French. The Parties agree that illustrations, videos, or photos of the Products offered for sale have no contractual value. The validity period of the Product offers as well as their prices is specified on the Company's websites.
3.2 Product Availability
Product offers are valid while stocks last at our suppliers. This availability of Products is normally indicated on the specific Product page.
However, since the Company does not reserve stock (except in special cases of Products marked as pre-order on the Product page), adding a Product to the cart does not guarantee the absolute availability of the Product or its price.
In the event that a Product becomes unavailable after the Customer's Order has been validated, the Company will immediately inform them by email. The Order will be automatically canceled and the Company will proceed with the refund of the price of the initially ordered Product, as well as any amount paid for the Order.
However, if the Order contains other Products besides the one that became unavailable, these will be delivered to the Customer and the delivery fees will not be refunded.
Article 4 – PRODUCT PRICES
4.1 Reference prices shown on the websites
The reference price of the Products offered on the site is the price recommended by the brand, the manufacturer, or its official representative. Failing that, it is a price determined based on the prices at which the Product is commonly sold within a panel of retailers distributing it. This price is updated as soon as the brand, manufacturer, or its official representative communicates a new recommended price for the Product or as soon as the price practiced within the panel of retailers is modified.
4.2 Changes to the prices shown on the websites
Product prices are indicated on the Product description pages. They are shown excluding tax, customs duties, and shipping costs. The Company reserves the right to change Product prices at any time, in compliance with applicable law.
Ordered Products will be invoiced based on the price in effect on the site at the time the Order is confirmed.
4.3 Product prices
Since many Products are imported from abroad (outside the European Union) at the request of Customers, the prices of Products sold through the websites are indicated in Euros excluding taxes (excluding VAT and customs duties) unless otherwise stated. They are precisely determined on the Product description pages. They are also indicated in Euros excluding tax (excluding VAT and customs duties), unless otherwise stated, on the Product Order page, and excluding specific shipping costs.
The prices of the Products do not include import VAT, import taxes, or customs duties, which must be paid in addition and will be entirely the responsibility of the Customer, who is liable for these taxes as the recipient of the Product.
The prices of the Product(s) do not include packaging, packing, shipping, transport, insurance, and delivery costs of the Product(s) to the delivery address.
4.4 Payment of taxes
The Customer is solely responsible for the declaration process and payment of VAT on importation during the customs clearance of the Product. They may be required to pay import VAT. Since this tax is not the responsibility of the Company, it cannot be held liable for reimbursing this tax.
For all products shipped outside the European Union and/or overseas departments and territories, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in some cases. The Company has no control over these duties and amounts.
They will be the responsibility of the Customer and fall under their responsibility (declarations, payment to the competent authorities, etc.). The Company therefore invites the Customer to inquire about these aspects with the relevant local authorities.
Article 5 – PAYMENT OF THE PRODUCT PRICE
5.1 Time of payment
The full payment of the Order price must be made immediately after the Order is confirmed.
The Company may, exceptionally, allow payment in installments, particularly considering the amount to be paid and the knowledge it has of the Customer concerned. However, the Company has no obligation to grant such payment terms. In special cases, the Customer may request this by contacting the Company's Customer Service at the following address support@tryshavest.com
5.2 Payment methods
To pay for their Order, the Customer can choose between different payment methods:
Payment by bank card:
Only bank cards linked to a bank located in France or international bank cards (Visa, MasterCard, American Express, and Maestro) are accepted. The Customer guarantees the Company that they have the necessary authorizations to pay with the bank card used. They expressly acknowledge that the commitment to pay given by card is irrevocable and that providing their bank card number authorizes the debit of their account up to the total amount corresponding to the Products ordered. The amount will be debited at the time of order validation.
Payments by bank card are made through a secure payment platform and the bank card information provided benefits from SSL encryption.
Payment via Paypal
Payment by Paypal is accepted up to a limit of €1,000.
It is emphasized that when using this payment method, Paypal's General Terms of Use, which are available on their website, apply in addition to these Terms and Conditions of Sale.
Payment by vouchers and/or promo codes
Vouchers and/or promotional codes issued by the Company can be used to pay all or part of the Order. These vouchers and/or promotional codes are valid only once. In case of fraudulent use of vouchers and/or promotional codes, the Company may proceed with the outright cancellation of the Order.
In general, in case of payment authorization refusal by officially accredited organizations or in case of non-payment of the Order, the Company reserves the right to suspend and/or cancel the said Order.
The Company reserves the right to suspend at any time any of the payment methods, especially if a payment service provider no longer offers the service used or in case of a dispute with a Customer regarding a previous Order.
The Company reserves the right to implement an order verification procedure to ensure that no one uses another person's bank details without their knowledge. As part of this verification, the Customer may be asked to send by email or mail to the Company a copy of an identity document, proof of address, as well as a copy of the bank card used for payment. Precise instructions on the exact content of the requested information (to preserve the confidentiality of their data) will be communicated to the Customer in case of verification. The order will only be validated after receipt and verification of the documents sent.
Article 6 - DELIVERY – CUSTOMS CLEARANCE – RECEIPT
6.1 Delivery
Before confirming the Order, the Company provides the Customer with information about the different delivery options and their respective rates. After the Customer chooses the delivery method, the Company provides an estimated delivery time.
The Company will make every effort to ensure that the Product(s) is/are delivered no later than the scheduled delivery date. In case of difficulty, the Company commits to promptly communicate with the Customer to inform them and seek an appropriate solution together.
Air transport, shipping, and/or delivery of the Product(s) will be fully borne by the Customer ("Delivery fees"). These delivery fees are included in the final price charged to the Customer at the time of the Order. However, any customs fees are not included in the price charged to the Customer by the Company.
Depending on the options chosen by the Customer, delivery will be made either to the address provided by the Customer or, if applicable, to a pickup point chosen by the Customer from the list of available points. It is therefore the Customer's responsibility to verify the delivery information provided, as they remain solely responsible in case of delivery failure due to incomplete or incorrect information.
6.2 Customs clearance
At the time of purchase, the Customer buys the product excluding taxes and becomes the importer of the purchased product as the recipient of the Product.
In particular, the Customer is responsible for the import and customs clearance processes of the product with local customs offices. Depending on the price of their order, they may be required to pay customs duties (for Products with a customs value exceeding €150).
The Customer is solely responsible for the customs duty declaration process during the Product's customs clearance. These customs duties, which are not charged to the Customer by the Company, are not the responsibility of the Company. Therefore, the Company cannot be held liable for reimbursing these duties.
6.3. Receipt
Upon receipt of the Product, the Customer agrees to verify that the Product is complete and not damaged.
In case of detecting an anomaly, the Customer must contact the Company's Customer Service within three days (excluding public holidays) following the date of receipt of the Product. Any claim submitted after this period will not be processed.
Article 7 – WITHDRAWAL
7.1 Principle and deadline
The Customer has the right to withdraw, without giving any reason, within fourteen (14) calendar days from the date of receipt of their Order. In the case of an Order for multiple Products, the period starts from the receipt of the last Product.
In case of exercising the right of withdrawal within the aforementioned period, the price of the purchased Product(s) and shipping costs will be refunded, with return costs remaining the responsibility of the Customer.
7.2 Exclusions
In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the following contracts:
For the supply of goods or services whose price depends on financial market fluctuations beyond the professional's control and likely to occur during the withdrawal period;
For the supply of goods made to the consumer's specifications or clearly personalized;
For the supply of goods likely to deteriorate or expire rapidly;
For the supply of goods unsealed by the consumer after delivery which cannot be returned for hygiene or health protection reasons;
For the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
For the supply of alcoholic beverages where delivery is delayed beyond thirty days and the agreed value at the conclusion of the contract depends on market fluctuations beyond the professional's control;
For urgent maintenance or repair work to be carried out at the consumer's home and expressly requested by them, limited to spare parts and work strictly Necessary to respond to an emergency;
For the supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
For the supply of a newspaper, periodical, or magazine, except for subscription contracts to these publications;
Concluded during a public auction;
7.3 Terms of exercising the right of withdrawal
To exercise the right of withdrawal, the Customer must inform the Company of their intention to withdraw either by filling out the standard form below or by sending an unambiguous statement expressing their intention to withdraw within the 14-day period mentioned above.
Standard withdrawal form:
To the attention of Société Shavest And Co, Shavest, Customer Service, , 9 Rue DES COLONNES, 75002 PARIS 2, FRANCE
I, the undersigned ______, hereby notify you of my withdrawal from the contract for the sale of the Product below:
Product Name:
Order and receipt date:
Order number:
Tracking number of the withdrawal request:
Customer's Name:
Customer's Address:
Customer's Signature: (only in case of notification of this form on paper)
Date:
This form must be sent to the Company at one of the following addresses:
For a paper shipment, to Société Shavest And Co, Shavest, Customer Service, , 9 Rue DES COLONNES, 75002 PARIS 2, FRANCE
For electronic submission, to the address: support@tryshavest.com
The Customer has 14 days from the sending of the withdrawal notification to return the Product to the Company in its original packaging, with return costs being the sole responsibility of the Customer.
Products must be returned in their original and complete condition (packaging, accessories, manual, etc.) to allow resale by the Company. If Products are received opened, used, incomplete, damaged, or soiled, the Company will not refund and may even, if deemed necessary and appropriate, hold the Customer liable for depreciation of the Product.
In case of return of the Product under conditions provided by law and these GTC, the Company will refund the full amount paid by the Customer, including delivery charges, within 14 days of the withdrawal notification, unless the Product is returned later. In this case, the Company will only refund after receiving and verifying the condition of the returned Product.
This refund will be made using the same payment method used by the Customer to pay for the Order, unless the Customer expressly agrees to another payment method. In case of payment by gift voucher/promotion code, the Customer will be refunded either by sending new gift vouchers/promotion codes for an amount identical to that paid in this form.
Article 8 – WARRANTIES
8.1 Legal warranties
The Company remains liable for defects in conformity of the good in accordance with the provisions of Articles L.217-4 and following of the Consumer Code as well as for hidden defects of the sold item in accordance with Articles 1641 and following of the Civil Code.
When acting under the legal warranty of conformity (as provided by Articles L.217-4 and following of the Consumer Code), the Consumer Customer:
The Customer benefits from a period of 2 years from the date of delivery to take action.
The Customer may choose between repair or replacement of the Product, subject to the cost conditions provided by Article L.217-9 of the Consumer Code.
The Customer is exempt from proving the existence of the lack of conformity during the 24 months following the delivery of the good if the Product is new, and during the 6 months following delivery if the Product is sold second-hand.
The Customer may also decide to act under the legal warranty against hidden defects as defined in Article 1641 of the Civil Code; the Customer can choose between canceling the sale or a price reduction, in accordance with Article 1644 of the Civil Code.
These legal warranties apply independently of any contractual warranty.
Reproduction of applicable texts
L.217-4 Consumer Code
“The seller delivers a good that complies with the contract and is liable for defects of conformity existing at the time of delivery. The seller is also liable for defects of conformity resulting from packaging, assembly instructions, or installation when this has been charged to them by the contract or carried out under their responsibility.”
L.217-5 Consumer Code
“The good complies with the contract:
1° If it is suitable for the usual use expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, notably in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement of the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.”
L.217-9 Consumer Code
“In case of non-conformity, the buyer chooses between repair and replacement of the good. However, the seller may refuse the buyer’s choice if it results in a manifestly disproportionate cost compared to the other option, considering the value of the good or the importance of the defect. The seller is then required to proceed, unless impossible, according to the option not chosen by the buyer.”
L.217-12 Consumer Code
“The action resulting from non-conformity expires two years from the delivery of the good.”
1641 of the Civil Code
“The seller is liable for the warranty due to hidden defects of the sold item that make it unfit for the intended use, or that so diminish this use that the buyer would not have acquired it, or would have paid a lower price, if they had known about them.”
1648 of the Civil Code
“The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect. […]”
8.2 Manufacturer Warranty
Some Products sold on the Site benefit from a contractual warranty granted by the supplier or manufacturer of the Product, to which the Company is not directly a party.
The existence of such warranties is mentioned, if applicable, on the specific Product page.
If the Customer wishes to invoke this warranty, they must notify the Company by contacting Customer Service and consult the warranty application terms themselves, which are generally included in the box concerning the Product.
It is reminded that the benefit of the Manufacturer's Warranty does not prevent the application of legal provisions concerning the legal warranty of conformity and the legal warranty against hidden defects.
Article 9 - PERSONAL DATA PROTECTION
As part of the commercial relationship, the Company, as data controller, collects a certain amount of mandatory personal data (including, notably, name, first name, delivery address, etc., marked with an asterisk) which are absolutely necessary for processing the Order, managing the commercial relationship, producing statistics, and complying with the Company's legal and regulatory obligations. They are kept for 5 years from the end of the Contract.
Failure by the Client to provide this information would make it impossible to process their Order.
This data is intended for internal use by the Company but may be transmitted to companies that contribute to the execution of the service, including those responsible for product deliveries or payment processing.
Regarding this personal data, the Client has several rights:
Right to access personal data concerning them;
Right to rectify and delete if personal data is inaccurate, incomplete, ambiguous, outdated, or if the collection, use, communication, and retention of certain data is prohibited;
Right to restrict data processing, provided that this request is duly justified and does not prevent the Company from complying with its regulatory and legal obligations;
Right to object to data processing (especially in the case of processing for commercial prospecting)
Right to give post-mortem instructions regarding the retention, deletion, and communication of your personal data
Right to withdraw consent for certain processing activities (processing carried out before withdrawal of consent remains lawful)
Right to file a complaint with the CNIL.
To exercise their rights, the Client may send a request to the Company through:
by a letter addressed to the Company Shavest And Co, Shavest, Customer Service, 9 Rue DES COLONNES, 75002 PARIS 2, FRANCE
The request must include the Client's email address, full name, postal address, and must be accompanied by a copy of their identity document, front and back.
A response will be sent within one month from the receipt of the request.
Article 10 - INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specifically stated on a Product page, sales of Products on the site do not entail any transfer of intellectual property rights on the Products sold.
Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or their original owner. No transfer of intellectual property rights is made through these GTC.
Article 11 - FORCE MAJEURE
The Company cannot be held responsible for failure to fulfill its obligations under these terms in the event of a fortuitous event or force majeure preventing its execution. The Company will notify the client of the occurrence of such an event as soon as possible.
Article 12 – LIMITATION OF LIABILITY
Notwithstanding any contrary provision stated herein, the Company cannot be held liable for any loss or damage due to improper use of the Product(s) by the Client, including unauthorized modification or alteration of the Product(s) by the Client.
Article 13 – ACCOUNT SUSPENSION – TERMINATION
The Company reserves the right to suspend or terminate the account of a Client who violates the provisions of the GTC, or more generally applicable legal provisions, without prejudice to any damages that the Company may claim.
Any person whose account has been suspended or closed will not be able to place orders later or create a new account on the Site without prior authorization from the Company.
Article 14 – ARCHIVING – EVIDENCE
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
For each Order, the Order summary is sent by email to the Client and archived on the Company's website.
The archiving of communications between the Company and the Client is carried out on computerized registers which are kept for 5 years under reasonable security conditions. These registers, on which exchanges are recorded on a reliable and durable medium, are considered proof of communications, orders, payments, and transactions between the Client and the Company. They can be produced as evidence of the Contract.
The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium in order to constitute a faithful and lasting copy in accordance with the provisions of article 1360 of the civil code. This information can be produced as evidence of the contract.
The Client will have access to archived elements upon simple request at the address support@tryshavest.com
Article 15 - NULLITY AND AMENDMENT OF THE GTC
If any of the provisions of these GTC are null, it shall be deemed unwritten, but this shall not result in the nullity of all contractual provisions.
Any tolerance by the Company in the application of all or part of the commitments made under these GTC, regardless of their frequency and duration, shall not constitute a modification of the GTC, nor generate any rights for the Client.
Article 16 – APPLICABLE LAW AND DISPUTE RESOLUTION
These GTC are subject to French law.
In case of any difficulty, Customer Service is at your disposal to find an amicable solution.
If no solution is found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect any consumer complaints following an online purchase. The platform then forwards these complaints to a competent national mediator. You can access this platform by following the link: http://ec.europa.eu/consumers/odr/.
GENERAL TERMS OF USE
Our personal data protection policy establishes a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To respect your trust, Shavest And Co , we primarily guarantee the respect of your personal data, as well as the confidentiality of our clients (hereinafter "Your data").
For complete transparency towards you, to guarantee you a secure use of our site internet www.tryshavest.com in all its available versions and related applications (hereinafter the "Site Shavest »), we provide the way we process your data so that our services always comply with respect for your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and data, across all our platforms.
Our policy and we guarantee that all necessary precautions to protect all your data against disclosure, loss, or alteration are taken. That is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will of course be able, at any time, to access and modify your data, as it will be available on your personal spaces on the Shavest site..
For these purposes, we strive to take all necessary measures to comply with applicable data protection laws.
Thus, the undersigned Shavest And Co commits through this personal data protection policy to respect the essential principles of the European General Regulation and French law on personal data protection, by providing you with information about the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information regarding possible transfers to a third country or recipients is also provided, along with the data retention period (paragraph 5) and security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it directly relates to you and concerns you as a customer of Shavest And Co, if you placed an order on the Shavest site, customer of Shavest And Co if you created a customer account but did not order products or services, or if you browsed as a visitor on the Shavest site without having created a customer account or placed an order.
2. WHO ARE WE?
Shavest And Co is a Company, whose registered office is located at 9 Rue DES COLONNES, 75002 PARIS 2, FRANCE
Shavest And Co operates the Shavest Site and implements, as such, various processing of your Data as the data controller.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Shavest site using cookies, if you create a customer account on the Shavest site, whether you place an order for one of our products or services or have agreed to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your navigation on the Shavest site, as well as to offer you a more personalized experience. This allows us to better process your orders, provide installment payment options, prevent fraud, issue necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Shavest Site
To allow you to navigate the Shavest site, we process your data based on your consent as the legal basis for this.
3.3. Processing your orders
To be able to handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales and remote sales service, and our actions related to marketing and commercial prospecting management for the Shavest site., as well as for managing, delivering, and transporting orders.
The execution of the contract between the two parties (you and us) is the legal basis for processing this data.
The legal obligation of Shavest And Co is the legal basis for processing, regarding product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is the basis for implementing "flash" payment.
3.4. Installment payments
For orders concerned by installment payments and for certain customers, your data is processed to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the foundation for processing your banking data.
3.5. Customer reviews
To be able to share your reviews with our customers and visitors as well as allow you to leave your review on the Shavest site we use your data based on your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fight against fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of Shavest And Co , as the data controller, are the legal bases for this processing.
3.7. Advertising management operations of Shavest And Co
Advertising management operations of Shavest And Co are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing telephone solicitation opt-outs, solicitations, the implementation of our contests and lotteries or any other promotional operation except online gambling and games of chance.
The legal bases for the above-mentioned statements are the user's consent or the legitimate interest of Shavest And Co
4. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of Shavest
They are not sent to third parties, except in the situations specified below :
To process your orders, your personal data may be transmitted to several providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For setting up payment in installments, your data may be shared with providers such as payment and transaction centers (banks…), call centers for managing business processes or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.
The advertising agency of Shavest is managed, thanks to your data, for clients of the agency and advertisers.
5. DATA RETENTION
The data collected by Shavest are kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by
Shavest :
In current archives for prospects, for 3 years from the last contact with the customer (they are therefore accessible by the services of Shavest And CoWe do not perform intermediate archiving of this data (for data representing administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).
Concerning our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding bank data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is done for bank data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
6. EXERCISING YOUR RIGHTS
6.1. You have the right to request access to, modification, and correction of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important note : for this, you must contest the accuracy of your personal data within the time allowed for us to verify their compliance. Or, if you believe that the use we make of your personal data is unlawful and you request a limitation of their use rather than deletion. We no longer need to use your data for the purposes mentioned in paragraph 3 but your data is still useful for the establishment, exercise, or defense of your rights in court, in case you decide to exercise your right to object within the time allowed for verification to determine if the legitimate reasons we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Shavest And Co will still have the possibility to keep them in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to object to processing carried out for commercial prospecting purposes.
In case of email marketing, you have the right to request modification or unsubscription from newsletters by clicking the "unsubscribe me" hyperlink available in all newsletters, or by navigating directly to the contact page of the Shavest website..
In case of SMS marketing, you can unsubscribe by sending an SMS with the message "STOP SMS" to 36007, or by navigating to the contact page of the Shavest website..
6.5. You have the right to assign post-mortem prerogatives regarding the retention, deletion, and sharing of your personal data.
In the absence of this type of prerogative, your successors and heirs have the option to communicate with Shavest And Co to be able to access the uses of this data and allow for the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the cessation of personal data processing.
You can also request that your data not be shared with a third party in the event of death.
6.6. You have the right to claim your right to data portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses carried out before your withdrawal of consent.
6.8. You have the right, at any time, to file a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, first and last name, a copy of your ID, and postal address) to the data protection delegation of Shavest And Co by email at support@tryshavest.com and/or by postal mail to the company Shavest And Co, 9 Rue DES COLONNES, 75002 PARIS 2, FRANCE
Within a maximum period of one (1) month after the date of receipt of the complaint, we will send you a response.
7. COOKIES
7.1. What is a cookie?
When you browse a website like the Shavest And Co site, it can then, depending on your choice, place on your device (computer, phone, or tablet), through your browser, a text file.
This text file is called a COOKIE. This cookie then allows the site internet like Shavest, during the prescribed validity or storage period of the cookie, to identify your device used when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on www.tryshavest.com ?
Different types of cookies can be classified by category. Some are issued directly by Shavest And Co and its providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Shavest and its providers
There are several categories of cookies that may be found on your device when you browse our website :
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary; for example, they allow you to complete an order.
If they were not present, you might experience navigation issues on the site and be unable to place an order.
The "essential" cookies also allow Shavest to track its activity.
They can be placed on your device by Shavest or by its providers.
7.2.1.2. "Analytics and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us, and thanks to them, we can better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies appear in the advertising spaces of our site. The benefit for you is that your browsing time is better and optimized thanks to the presentation of relevant offers and advertisements for you.
For this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, through your recent browsing history on other sites.
This helps avoid showing you advertising content that is not relevant to you. At the same time, Shavest And Co prefers to show its offers and advertisements to users who will be interested in them.
The advertising content offered may contain cookies issued by Shavest or by its providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
During your browsing on our site, we may include third-party software applications to offer you the possibility to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks can then identify you through these buttons even if you have not used them during your browsing on the site. They can do this if during your last visit to the site you were simultaneously logged in or active on your social network account. We have no control over the uses they make or the data they have.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks you are registered on.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook : https://fr-fr.facebook.com/privacy/explanation
Twitter : https://twitter.com/fr/tos
Google + : https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the presented ad, third-party providers of the advertiser...).
They can therefore, with these cookies and during their prescribed validity period, offer advertisements in spaces provided for third-party ads, count the number of contents they offer in our spaces, know the audience of these ads and the number of clicks; thanks to this, they can claim the amounts owed to them and establish their statistics. They can also know that your device previously visited another site containing one of their ads, and thus target and personalize their content if applicable.
7.3. The options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browsing software contains many options that you have and can adjust according to your preferences. Through this, you can then accept or refuse cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then during your visits to sites or content with cookies present, they will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).
If you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for any consequences resulting from the alteration of the functioning of our services, which would come from the inability of our services to record or access the cookies used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. For more information, you can consult its help menu.
Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™ : https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, including those where the European Commission has not made an adequacy decision.
In this case, we ensure that this data sharing is done in compliance with the relevant regulations and that your privacy and fundamental rights are protected (for example, by using European Commission contractual clauses).
The data protection delegate can, upon your request, provide you with more information about data transfers.
9. SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security appropriate to the risks for the rights and freedoms of individuals regarding the points mentioned in section 2. For this, we consider the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.
Furthermore, we comply with the Payment Card Industry Data Security Standard (PCI DSS), which reflects our commitment to security.
10. PROFILING AND AUTOMATED DECISION
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential to the conclusion or execution of the contract that binds you to us.
This is how we can offer and carry out automated customer identification and "payment in 4 installments." The basis of this operation relates to the analysis of various variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can request human intervention even though decisions are automated, allowing you to give your opinion and/or object to the automatic decision.
11. POLICY UPDATE AND REVIEW
Our policy regarding personal data will be updated whenever necessary to always comply with the regulations applicable to the protection of your data (at least every three (3) years).
The 26 October 2022